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TELL US YOUR FEEDBACK

At Palmera, we welcome your feedback so that we can keep improving.

Your comments will be passed on to the relevant department for consideration and resolution. If you would like to discuss your feedback with Palmera you can leave your contact details and a Palmera staff member will contact you.

COMPLAINTS

At Palmera we really value the contribution our supporters make to our work. One of our core values is that we are responsive and we maintain an attitude of learning, reflection and discovery, so if you have a complaint please let us know.

The time it would take us to respond to your complaint will depend on the nature of your complaint. We will generally endeavour to send you an acknowledgement of your issue within two business days. If the issue you are raising is of specialised technical nature, we will refer it to the appropriate specialist staff and/or escalate it. We will do our best to address and resolve any issues you have professionally and in a timely manner.

Complaints relating to a breach of the ACFID Code of Conduct by an ACFID member can be made to the ACFID Code of Conduct Committee via www.acfid.asn.au/code-of-conduct/complaints-and-compliance-monitoring.

We will also respect your privacy and the confidentiality as relevant of the information you provide to us. The Australian Privacy Principles, the ACFID Code of Conduct and the Payment Card Industry Data Security Standard also apply to us.